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Frequently asked questions (FAQ)

To follow are the most frequently asked questions relating to our solutions.


Features/Functions

How can I synchronize Calendar and Contacts with MS Outlook?

All you need do is use the add-on teamSync. You can download it from our website and install it on to your workstation. From there, you just have to create a connection to the Calendar or Contact module you wish to synchronize with.

Can I synchronize teamspace with Lotus Notes or MAC?

Not at present. However, we are planning to introduce synchronization for Lotus Notes later in this year.

Can I restrict certain items from being accessed by other team members?

Yes. You can set access rights for each item you create by limiting the access to yourself, the ‘owner’.

Can I restrict access to some other team members?

Yes, you can. By using the different user groups you have the possibility to administer different access rights to different user groups. You also have the possibility to create as much groups as you need and to give them individual access rights.

What are "change" and "status" reports?

Change and status reports conveniently keep you updated concerning the latest developments in your team. Change reports will confirm recent changes while status reports will summarize unchanged subjects as well. Both reports are sent to you by e-mail, at an interval chosen by you or your team leader.

Can I determine when or if reports are sent to me?

Yes. Members control the sending of change reports themselves. You can change the interval at which reports are sent or switch them off entirely throught the ‘Change individual settings’ area in the team’s administration. Team leaders control Status reports on behalf of the whole team. Consequently, only they can make changes.

What is the difference between sending e-mails or e-telegrams in the messages module?

E-mails are the right choice if you want to contact team members if they are not currently working in teamspace. Meanwhile e-telegrams are unique, short messages sent to the recipients inside the team.

Is the Chat only for my team or does every user have access?

There is one Chat per team, accessible only to members of that team.

Can I connect Tasks/Projects to Time Sheets?

Yes, you can record times in Time Sheets and then if desired, connect them to a single task or task area.

Can I upload or download multiple files and folders in one move?

Yes, files and folders in teamspace can be compressed into a ZIP-file and then up- or down-loaded accordingly.



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